Product recalls
Bugaboo quality initiatives
The safety and wellbeing of our customers and their families is paramount at Bugaboo and it's our policy to act whenever we identify potential risks for injury, or are made aware of them - even if the likelihood of this occurrence is limited.
Bugaboo - Dragonfly
When the Bugaboo Dragonfly Stroller is unfolded with the seat in "parent-facing" position and the backrest of the seat is unfolded directly into a horizontal position, rather than the fully upright position the seat backrest will not be properly secured and may move past its intended stopping point, presenting an injury risk to an unharnessed child. If you have ordered a Bugaboo Dragonfly after June 27th 2023, you will already have the updated seat delivered and no further action is needed. You can also confirm whether you have the updated seat by simply following the link below and inputting your seat serial number.
Voluntary recall for the Bugaboo Stardust in Canada
In partnership with Health Canada, we have issued a voluntary recall for this product in Canada due to the safety concerns in the unlikely event that the Bugaboo Stardust bassinet inlay is used incorrectly without the accompanying mattress support board. As of June 17, 2022, there have been no reports of incidents or injuries worldwide. You may contact us to receive a free kit to eliminate the possibility of removing the bassinet mattress support board and bring the Bugaboo Stardust into compliance with Health Canada’s Playpens regulations. To receive your free kit please fill out this form. You can also contact us directly at 1-800-460-2922 or service.us@bugaboo.com. READ FAQS
Bugaboo replaces carry handle for the Bugaboo Cameleon and Bugaboo Donkey
In response to customer reports, we are proactively reaching out to provide a new and improved carry handle for the Bugaboo Cameleon and Bugaboo Donkey. This Bugaboo quality initiative will ensure customers can use our products to their utmost satisfaction. We have learned from customer reports that under certain conditions, the white button on the carry handle may pop out when the Bugaboo Cameleon or Bugaboo Donkey stroller body is resting on the ground or is placed on an unstable surface. If the white button pops out, the carry handle may detach on one side.
Bugaboo replaces carry handle for the Bugaboo Cameleon 3
The Bugaboo Cameleon 3 is compliant to all international regulatory safety standards. However, a small number of customer reports and our own follow-up testing confirm that in the case of these specific Bugaboo Cameleon 3 strollers (serial numbers S/N 190101115300001 to S/N 190105124800215) their current carry handle connectors may break, presenting a falling hazard. No injuries have been reported. Carry handle connectors connect the carry handle to the bassinet or seat.
Bugaboo Bee shimmying front wheels
Non-swiveling wheels: In September 2011 we issued a safety warning to Bugaboo Bee owners regarding non- swiveling front wheels (production date January 2011 up to and including September 2011).
Bugaboo - car seat safety
August, 2011: Bugaboo has learned that incorrect use of a Graco Car Seat installed with adapters (models 80401GC02 & 80400GC01) on a Bugaboo Cameleon in combination with a Wheeled board model 85500WB01 (on the market since August 2009) can cause a safety risk. If the Graco Car Seat with adapters is installed on the Bugaboo Cameleon with the child facing the world, the aforementioned Wheeled Board - when not in use in either down or upright position – can potentially flip upwards and hit the release button of the Graco Car Seat. This can cause the seat to come loose and fall.
Recall Bugaboo wool products
We are recalling a limited batch of the Bugaboo soft wool blanket in off-white and light grey and the Bugaboo wool seat liner. Please reach out to our Customer Service for the full refund via: 1-800-460-2922 or Service.US@bugaboo.com.